CEDR's Vision

Better conflicts result in better outcomes leading to a better world.

Consumer Disputes
Commercial Mediation
Training & Consulting
CEDR Foundation

01

Consumer Disputes

We provide independent alternative dispute resolution for consumers when they experience problems with a company and have exhausted their complaints procedure.

  • Evidence is weighed up by someone who is independent and impartial to CEDR and the company you have a dispute with.
  • If you have an unresolved complaint with a company that is covered by one of our schemes, we may be able to help you.
  • Industries we cover include flights (aviation), telecommunications (CISAS) and post (POSTRS).

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02

Commercial Mediation

CEDR specialises in the resolution of commercial disputes and deadlocked negotiations.

  • Mediation is a flexible process conducted confidentially in which trained neutral mediators assist people and/or organisations to work towards a negotiated agreement of a dispute.
  • We have experience across all sectors and with all types of conflicts, from small claims to disputes valued in the billions.
  • Mediation can be a far more effective – and a much cheaper – way of resolving issues.

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03

Training & Consulting

CEDR is the leading UK and European provider of conflict, negotiation and mediation training.

  • We offer a range of mediator skills, advocacy and awareness training programmes in addition to bespoke packages for organisations of all sizes.
  • We also provide consultancy services to assist with organisational change.
  • All are led by expert practitioners and can be tailored to sectors and individual clients.

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04

CEDR Foundation

The CEDR Foundation supports projects enabling the next generation of professional mediators and those with mediation skills.

  • Foundation activities complement our wider work and seek to bring about public benefit by addressing key areas of ADR development and reform.

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