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Consumer Disputes
- - - Consumer Disputes
      
      Independent alternative dispute resolution for consumers when they experience problems with companies. CEDR works in most sectors including flights (aviation), telecommunication (CISAS) and water & sewerage (WATRS).
  - - Submit a ComplaintDo you have an unresolved dispute with a company and wish to submit a complaint?
    - Read our FAQsFrequently asked questions about alternative dispute resolution.
  - - ResourcesFree alternative dispute resolution process guides and policy documents.
  - - Are you a business?
      
      We provide fast, and cost effective solutions for business-to-consumer
      disputes for businesses, central and local government, and trade bodies
      who have registered for our services.
      
      Find out more
- - - View Consumer Disputes
  - - Get in touch
Mediation
- - - Mediation
      
      CEDR specialises in the resolution of disputes and deadlocked negotiations
      across different sectors including employment and workplace, banking and finance, construction and engineering and clinical negligence.
  - - CEDR Knowledge Base
      
      CEDR’s Knowledge Base will provide you with resources and answers to your questions.
      
      Visit Knowledge Base
- - - View Mediation
  - - Book a Mediation
    - +44 (0)20 7536 6060
Commercial ADR
- - - Commercial ADR
      
      CEDR offers a wide range of other alternative dispute resolution processes.
  - - AdjudicationAdjudication services for disputes that require a binding written decision from a qualified neutral.
    - ArbitrationArbitration service where an independent third party from CEDR’s panel is appointed to decide the outcome of a dispute.
  - - Early Neutral Evaluation (ENE)CEDR provides a preliminary assessment that can help parties avoid litigation.
    - Expert Determination (ED)CEDR provides an independent expert to make a binding decision on technical issues within a dispute.
- - - View Commercial ADR
  - - Make an enquiry
Training & Consulting
- - - Training & Consulting
      
      CEDR is a leading provider of conflict, negotiation and mediation training. All are led by expert practitioners and can be tailored to sectors and individual clients.
  - - Training Calendar & Events
      
      Book your mediator skills training, masterclasses and continued
      professional development sessions.
      
      Book now
- - - View Training & Consulting
  - - Make an enquiry
    - Register your interest in CEDR's Mediator Skills Training
Foundation
- - - CEDR Foundation
      
      At the heart of CEDR’s work is the CEDR Foundation, a non-profit organisation dedicated to providing alternative dispute resolution projects, research and social awareness benefits for the world.
  - - Current ProjectsDiscover our innovative projects and research into alternative dispute resolution.
    - CEDR Mediation AuditThe industry-leading audit of the civil and commercial mediation market in the UK.
  - - Previous Projects & ResearchExplore the several research and projects CEDR has conducted over the .years
    - CEDR Model DocumentsFree to use ADR model documents, procedures and clauses for contracts.
  - - Featured projects
      - National Student Negotiation Competition
        Read case study
      - Future Leaders
        Read case study
- - - View Foundation
  - - Make an enquiry
    - About the Foundation

+44 (0)20 7536 6000

Blogs
Videos
Podcasts
Accessibility
Vulnerability
About Us
MyCEDR

CEDR Key

We will soon launch our new Case Management System, CEDR Key. For both our mediators and clients it will provide a live calendar view of our mediators' availability.

To book a mediator now call us on Tel: (0)20 7536 6060 or use the 'Contact Us' button below.

Get in touch with us by clicking on the Contact Us button below and completing the pop up form.

Contact Us

Consumer Disputes
Mediation
Commercial ADR
Training & Consulting
Foundation

100 St. Paul's Churchyard,
London EC4M 8BU
United Kingdom

+44 (0)20 7536 6000

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