Chapter 5 - MST Handbook Digital Edition
Communication skills for effective mediation
![Chula Rupasinha Video](https://www.cedr.com/wp-content/uploads/2021/12/Chula-Screenshot-scaled.jpg)
In this chapter you will find:
The importance of communication skills
Active listening
Working with emotions
5 Key takeaways
Chula Rupasinha
CEDR Trainer and Mediator