Aviation

You can apply to CEDR for adjudication if you were a passenger of a subscribing airline or a user of a subscribing airport. An independent adjudicator will weigh up the evidence provided by both you and the airline/airport. Where the adjudicator decides in your favour, the airline or airport will be required to do what the adjudicator has directed in their decision within 20 working days of the date on which you accept the adjudicator's decision, unless an alternative timeframe is stated by the adjudicator in the decision.

• If you want to know more about how we can help you with your Aviation complaint, please visit our Help & Guides.

Important message: Please note that CEDR is managing a higher volume of cases. A number of the timelines outlined in the Scheme Rules have had to be temporarily extended. Rest assured that your case will still be completed within 90 days of receipt of the complete case file. We appreciate your patience and understanding during this time and we will look to progress the cases from one stage to the next as soon as possible. We apologise for any inconvenience this may have caused.