CISAS
Communication & Internet Services Adjudication Scheme
CISAS is an Ofcom approved alternative dispute resolution provider. CISAS is designed to adjudicate disputes that have not been resolved through the communication provider’s own internal complaints procedure.
Cost
Free to use
Duration
Approx. 6-8 weeks
Which company would you like to make a complaint about?
Search for a company you wish to complain about.
Important Notice:
Please note that from 1 July 2024 CISAS will be accepting eligible Shell Energy Broadband complaints. These complaints are for accounts that have not yet been migrated to TalkTalk. More information is available once the ‘Make a complaint’ button is selected.
What we can do
This Scheme uses Adjudication. Adjudication is a procedure for resolving disputes without resorting to lengthy and expensive court procedures.
The service is free, independent and impartial.
- If you want to know more about how we can help you with your CISAS complaint, please visit our Help & Guides.
The steps you must take before submitting a complaint
Contact the company
Get in touch with CISAS
Accept or reject the final decision
Meet the Team
See our experienced team >
Companies Covered
Check out what companies are covered >
Are you a business?
CEDR can provide dispute resolution services for businesses in most sectors.
- Fast, and cost effective solutions
- Provided at a sustainable cost
Approved by Ofcom
CISAS is managed independently by Centre for Effective Dispute Resolution (CEDR), an Alternative Dispute Resolution Provider, approved by Ofcom, to resolve disputes related to communication and internet services. The service is free of charge to customers as required by the Communications Act 2003.